Epping Primary School

01992 572408

Complaints Procedure

Any complaints regarding the content of the curriculum or the education of your child should be directed to the school. It is always best practice to raise concerns with the school as soon as possible and to seek a solution informally.

The first point of contact should be the Class Teacher. A quick question can often be dealt with at the end of the day, but if you wish to speak for longer please telephone to make a suitable appointment with the Class Teacher. If you are not satisfied with the outcome, then you should contact the school office who will refer your concerns to the Phase Leader. If you still have concerns after this point then you may need to meet with the Deputy Headteacher and ultimately the Headteacher who will wish to hear from all parties involved.

Beyond this, any formal complaints should be made in writing to the Headteacher who will make every effort to resolve the situation as quickly as possible. If the response does not satisfy then the concern will be passed to the Governing Body to consider. Any concerns are always taken seriously and correct guidelines followed.

More information

For more details please see our Compaints Policy and the Essex Schools Complaints Toolkit on the Policies and Reports page.

For more information please enquire at the school office.